To get started with generating charges on the internet, stick to these three simple steps:

1. Make a merchant account on Nelnet

To sign up for a merchant account, click “Register” from the house screen. The web page will remind one enter the next facts:

  • Social Security quantity
  • Big date of start
  • Email
  • Username
  • Code

You can expect to setup a security issue to verify your very own identity.

2. Select The Loan

Once your account has been initiated, you may pick the loan and timetable an installment. For those who can make one-time charges should you desire, it a good idea to build programmed expenses. At the time you take autopay, Nelnet provides you with a 0.25percent rate of interest price cut. In time, the rebate will help you to help save several hundred dollars.

3. Understand How Repayments Services

For people with a few education loan with Nelnet, they crucial that you learn how your instalments become issued. If you shell out much more than flow from, Nelnet will pertain the excess cost into the funding using maximum monthly interest rate. When that money is definitely payed off, Nelnet will implement the excess bills toward the loan on your subsequent finest monthly interest rate. If you want to alter just how bills happen to be utilized, make sure you call Nelnet and come up with particular transaction rules.

About Nelnet

Nelnet got created in 1996 and it’s operating out of Lincoln, Neb. The business keeps well over 6,500 personnel in organizations everywhere.


Nelnet considered greatest financing servicers in the state features recently been the subject of some conflict. Within the Shoppers economic policies Bureau (CFPB) 2019 education loan Ombudsman document, the CFPB stated that they managed 5,000 federal student loan complaints between Sept. 1, 2019, and Aug. 31, 2020. About 14per cent of these problems are about Nelnet, making it by far the most commonly documented agencies.

Class-Action Claim

A class-action claim was actually recorded against Nelnet in Summer 2020 because of the Domina legislation cluster on the behalf of five student loan borrowers. In complaint, the consumers declare that they struggled once their own income-driven payment organize services are mishandled.

If you have national student education loans serviced by Nelnet at any stage within past four decades before Summer 2020 or after,

  • Comprise enrolled in an IDR structure;
  • Submitted a software to recharge the routine by the due date;
  • Experienced the job ultimately recommended; and
  • Got their IDR quickly stopped by Nelnet since program ended up being pending.

A way to Email Nelnet

It is possible to call Nelnet customer care department by telephone by dialing 888-486-4722. The decision center is definitely open tuesday through monday from 8 a.m. to 10 p.m. EST. You’ll be able to achieve customer service by filling out a safe e-mail form on Nelnet internet site.

You’ll be able to send general correspondence—not their payments—to one of many as a result of two details:

Citizens of California – Nelnet, P.O. Container 82578, Lincoln, NE 68501-2578

Residents of all the other countries – Nelnet, P.O. Box 82561, Lincoln, NE 68501-2561

Ultimately, possible fax 877-402-5816 or email WrittenRequestnelnet.

Are Nelnet Your Own Simply Servicer Solution?

With national college loans, one can’t decide the loan servicer; a person is assigned to we. If you’re unhappy with the loan servicer you may have, there’s only three straight ways to get a fresh one:

1. Consolidate Their Funding

Should you want to simplify your loan funds and extend your compensation phrase but keep the lending inside national loan process, possible merge the debt with a primary integration mortgage. Whenever you consolidate their lending, it is possible to lengthen your own repayment phrase to as many as 30 years, and you’ll have a fresh mortgage servicer.

Their personal loans will likely be merged into one, as well as your interest rate from the brand new mortgage will be based about calculated typical of one’s existing funding, rounded up to the nearby one-eighth of a single %.

2. Follow Public Service Debt Forgiveness

So long as you work for a not-for-profit organization or national company 24 hour, you are qualified to apply for public-service financing Forgiveness (PSLF). If you intend to apply for PSLF, notify Nelnet. Once you do extremely, the corporate will send your lending products to FedLoan Servicing, the chose PSLF loan servicer.

3. Re-finance The Debt

If you are unhappy with the loan servicer and wanting to lose federal perks including access to income-driven payment (IDR) design and loan forgiveness, another way of give consideration to are education loan re-financing. After you refinance their lending, your merge the debt with a personal bank. The money possess different situations, contains compensation phrase, rate of interest, and lowest payment. If you opt to re-finance the lending products, check out the set of the number one replacing financial institutions.

As one of the big federal loan treatments, Nelnet has a history of some troubles with borrowers. But you can easily minimize difficulty by searching for automatic expenses, trying to keep close files, and getting in touch with Nelnet quickly if you notice any errors together with your membership.


Investopedia are dedicated to promoting consumers with unprejudiced, thorough feedback of education loan financial institutions. Most of us compiled over 45 reports information across more than 15 lenders—including interest rates, charge, mortgage amounts, and compensation terms—to make sure that all of our materials assists consumers boost the risk for proper credit choice for degree demands.